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How To order
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*How to Order* |
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Orders ~ may be placed by telephone 10am-6pm, Monday to Friday and 10am-1pm on Saturday. Please leave a message on our answering service (which also operates when our telephone line is engaged) at any other time and we will return your call as soon as possible. Orders may also be placed by fax and on this web site. Overseas orders ~ We send orders all over the world. Delivery is usually by Royal Mail Registered Airmail, (although this depends on the country of destination) and a signature is required on delivery. Please allow slightly longer for delivery. There is a minimum postage charge of £12 to Europe and £20 to the rest of the world, which is subject to adjustment depending on the final weight of the parcel. Please note that local delivery taxes may apply. Payment ~ We accept payment by sterling cheque or by credit or debit card. We accept Visa, Mastercard, Delta, Switch or Amex. If sending cash, please send by registered post.
Internet ordering ~ Orders may be placed on this web site. When placing your order credit card details are held on a secure server. A confirmation email will be sent to the contact email you provide when placing your order. Please quote the order reference in any enquiry. Your credit/debit card will not be debited until your order is ready for dispatch. A confirmation email will be sent when the order has been sent. Paypal ~ We can also accept payments by Paypal and these should be sent to julie@littletreasures.co.uk Delivery ~ We send UK orders by Royal Mail; our standard delivery charge is £5 and we aim to deliver your order to you within the week for stock items. If an item is not in stock, we will send as soon as possible. Please note that our hand-smocked dresses are usually hand-made to order and not kept in stock. Regardless of how many parcels we send to you when dispatching your order, we charge one delivery charge per individual delivery address and this charge is applied to the initial dispatch. We can offer next (working) day delivery to most areas in the UK for stock items required urgently at a delivery charge of £10 for parcels up to 2kg and £20 over 2kg. Please call us by 2pm Monday to Thursday to arrange this service. (Orders placed on Friday are guaranteed for Monday delivery). A signature is required on delivery for this service. Please do not forget to advise us if you require an item for a particular date! Returns
~ Should you be dissatisfied with any garment, please return
to us unused and undamaged within 14 days for a refund (excluding
postage) or exchange. Please note that we cannot accept return or
exchange of any special order items. We also cannot accept return of
cut fabric. We strongly recommend that returned items are sent to us
by registered post as we cannot accept responsibility for returned
items lost in transit to us. Tel: 01702 559005 e-mail: enquiries@littletreasures.co.uk |
